Privacy Policy
Last Updated: August 2026
Your Privacy
Neil Pengelly Studios is committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains what information we collect, why we collect it, how it is used and the choices available to you.
By using this website, you agree to the practices described in this policy.
Who We Are
Neil Pengelly Studios is an independent digital art studio specialising in limited edition Fine Art Giclée prints, original artwork and bespoke commissions.
If you have any questions regarding this Privacy Policy, please contact us via the Contact page on this website.
Information We Collect
Depending on how you use our website, we may collect the following information:
- Your name.
- Billing and delivery addresses.
- Email address.
- Telephone number (if provided).
- Order details.
- Messages submitted through our contact form.
- Information relating to commissions or enquiries.
We do not store your payment card details.
Payments
All payments are processed securely through Stripe.
Neil Pengelly Studios does not receive or store your payment card information.
Please refer to Stripe’s own Privacy Policy for details of how they process payment information.
How We Use Your Information
We use your information to:
- Process and fulfil your orders.
- Deliver purchased artwork.
- Respond to enquiries.
- Provide customer support.
- Improve our website and services.
- Meet legal and accounting obligations.
We will never sell your personal information to third parties.
Cookies
This website uses cookies to improve your browsing experience and to help us understand how visitors use the website.
Cookies may be used for:
- Essential website functionality.
- Shopping basket and checkout.
- Website performance.
- Visitor analytics.
- Consent preferences.
You can manage your cookie preferences at any time using the cookie settings available on this website.
Google Analytics
We use Google Analytics 4 to understand how visitors use our website.
This helps us improve the website and the experience we provide.
Google Analytics collects anonymous information such as:
- Pages visited.
- Time spent on the website.
- Device type.
- Browser.
- General geographic location.
This information cannot normally be used to identify you personally.
Contact Forms
If you contact us using the website, we use the information you provide solely to respond to your enquiry.
We will not add you to marketing communications unless you have specifically asked us to do so.
Email Communications
If you choose to receive updates from Neil Pengelly Studios, you may unsubscribe at any time using the unsubscribe link provided in our emails or by contacting us directly.
How Long We Keep Your Information
We only retain personal information for as long as necessary to:
- Complete your order.
- Meet legal obligations.
- Resolve disputes.
- Maintain business records.
Accounting records may be retained for longer where required by law.
Sharing Your Information
We only share information where necessary to operate our business.
This may include:
- Payment providers (Stripe).
- Delivery companies.
- Website hosting providers.
- Website analytics services.
These organisations only receive the information necessary to provide their services.
Your Rights
Under UK data protection law, you have the right to:
- Request access to your personal information.
- Request correction of inaccurate information.
- Request deletion of your information where appropriate.
- Object to certain types of processing.
- Request restriction of processing.
- Request a copy of your data.
If you wish to exercise any of these rights, please contact us using the Contact page.
Keeping Your Information Secure
Neil Pengelly Studios takes reasonable technical and organisational measures to protect your personal information from unauthorised access, loss or misuse.
However, no internet transmission can be guaranteed to be completely secure.
Changes to This Policy
This Privacy Policy may be updated from time to time.
Any changes will be published on this page together with the revised “Last Updated” date.
Contact
If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact us using the Contact page.