Delivery & Shipping
Last Updated: August 2026
Carefully Packaged, Carefully Delivered
Every artwork purchased from Neil Pengelly Studios is carefully prepared, professionally packaged and dispatched with the same attention to detail that goes into creating the artwork itself.
Our aim is to ensure your order arrives safely and in perfect condition.
Processing Your Order
Most limited edition Fine Art Giclée prints are produced to order.
Please allow approximately 10 working days for your artwork to be printed, signed (where applicable), inspected and prepared for dispatch.
During particularly busy periods, processing times may be slightly longer. If this happens, we will keep you informed.
UK Delivery
Orders within the United Kingdom are normally dispatched using a tracked courier service.
Estimated delivery is typically 1–3 working days after dispatch.
Once your order has been shipped, you will receive tracking information where available.
International Delivery
Neil Pengelly Studios is pleased to ship artwork internationally.
Delivery times vary depending on the destination country and local customs procedures.
Please note that international customers are responsible for any import duties, taxes or customs charges that may apply within their own country.
Packaging
Every artwork is carefully packaged using appropriate protective materials to minimise the risk of damage during transit.
Depending on the size of your order, prints may be supplied:
- In a protective postal tube.
- Flat-packed with rigid protection.
- Using specialist packaging for larger works.
Our priority is ensuring your artwork reaches you in excellent condition.
Tracking Your Order
Where available, tracking details will be provided once your order has been dispatched.
If you have not received tracking information within the expected processing period, please contact us and we’ll be happy to help.
Damaged Deliveries
If your parcel arrives visibly damaged, please photograph the packaging before opening where possible.
If your artwork has been damaged during transit, contact us within 7 days of delivery with:
- Your order number
- Photographs of the packaging
- Photographs of the artwork
We will work with you to resolve the issue as quickly as possible.
Lost Deliveries
If your order has not arrived within the expected delivery timeframe, please contact us.
We will investigate with the courier and keep you updated throughout the process.
Delivery Address
Please ensure your delivery address is correct when placing your order.
Neil Pengelly Studios cannot accept responsibility for delays or additional costs resulting from incorrect delivery information supplied at checkout.
Questions?
If you have any questions regarding delivery, shipping times or a current order, please get in touch via the Contact page.
We’re always happy to help.